Job Description:
Join our dynamic IT team as an IT Support Associate, where we prioritize solving technical challenges, supporting our staff, and ensuring smooth technological operations. At our leading IT company, you’ll play a pivotal role in ensuring our technological resources are running efficiently and that our staff are equipped with the tools they need to succeed.
Contribute to a team atmosphere where responsiveness, communication, and a commitment to excellence are the benchmarks. Our ideal candidate will combine technical know-how with a dedication to troubleshooting and user support.
Duties & Responsibilities:
– Provide first-level contact and convey resolutions to user issues.
– Properly escalate unresolved queries to the next level of support.
– Track, route, and redirect problems to correct resources.
– Update customer data and produce activity reports.
– Walk customers through the problem-solving process.
– Follow up with customers, provide feedback, and see problems through to resolution.
Minimum Qualifications:
– Proven working experience in providing help desk support.
– Proficiency in English with excellent communication skills.
– Strong problem-solving skills.
– Working knowledge of help desk software, databases, and remote control.
– Ability to adapt to rapidly changing technologies and methodologies.
